Privacy Policy


The Lamp Factory (‘we’, ‘us’ or ‘our’) are committed to protecting and respecting your privacy in line with the General Data Protection Regulation (GDPR) (May, 2018), the Data Protection Act 1988, and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice describes how and why we may collect, store, use, and/or share (‘process’) your information when you use our (‘Services’), such as when you:

  • Visit our website at , or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

The Lamp Factory is the controller of your personal data and is a company registered under number 06976554 and whose VAT number is 976989618.

Please also refer to our terms of use for our website and any other documents referred to on it. Please read this privacy notice carefully to understand our views and practices regarding your personal data and how we will treat it.

If you wish to discuss the following information further, please contact us at:


  • When you buy our products.
  • When you interact with us in person, through correspondence, by phone, through our website or on social media.
  • When you create an account with us.
  • When you contact us by any means with queries, complaints, etc.
  • When you comment or review our product.
  • When you fill out any forms.
  • When you request marketing to be sent to you.
  • Through automated technologies or interactions. As you interact with our website, Technical Data may be automatically collected about your equipment, browsing action and patterns. We collect this personal data by using cookies and other similar technologies.
  • Through third parties or publicly available sources. These may include:
  • Contact, Financial and Transaction Data from providers of services such as your interior designer or other project co-ordinators.
  • Identity and Contact Data from publicly available sources such as magazines and your employer’s website.


In short, we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Identity Data: First Name, Last Name, Title, Company Name (if applicable).
  • Contact Data: Telephone Number, Email Address, Billing Address, and Delivery Address.
  • Financial Data: Bank Account and Payment Card Details.
  • Details of transactions that you carry out and fulfilment of your orders, including payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Internet Protocol (IP) Address, Browser Type and Version, Time Zone Setting and Location, Browser Plug-In Types and Versions, Operating System and Platform and other technology on the devices you use to access our website.
  • Profile Data: Information regarding your job and professional qualifications and projects.
  • Marketing and Communications Data: Preferences in receiving marketing from us and our third parties and your communication preferences.
  • Feedback, comments, and questions received by you.
  • Service-related communication and activities, such as meetings, phone calls, documents, emails, and social media.
  • If you contact us through correspondence, by phone, by social media, through our website, or through affiliated companies, we may keep a record of that correspondence.
  • Information provided by filling in forms on our website. This includes information provided at the time of requesting goods or further services from us.
  • If you upload photos or videos, add posts or comments, tag or mention our social media sites, the information can be read by anyone with access to these sites and used for any purpose out of our control. Therefore, The Lamp Factory are not responsible for any information you submit to these social media sites.

We do not process sensitive information.

We use this information for the following purposes:

  •  To process any orders or enquiries that you make and comply with our legal obligations. For example, your details need to be passed on to a third party to supply or deliver the product or service, and we may retain your details for a reasonable period to fulfil any contractual obligations.
  • To carry out our obligations arising from any contracts entered between you and us.
  • To send you marketing communications which may include information about collection launches, events, and promotions.
  • To send you information about the products and services that you have purchased from us.
  • To follow up on incoming requests (customer support, emails, phone calls or social media)
  • Provide you access to a Trade Account.


We may use your personal data to send you updates (by email or by post) about our products, including exclusive offers, promotions, or new products. Where we have your consent, or it is in legitimate interests to do so.

We will always treat your personal data with the utmost respect and will never sell it to other organisations for marketing purposes.

If you have given your consent to receive marketing communications, or it is in our legitimate interests to send them because you are not a consumer or you are a consumer that has previously purchased similar items from us, you always have the right to opt out of receiving further promotional communications by either:

  1. Contacting us at:
  2. Using the unsubscribe link in the footer of email communications.

We may ask you to confirm or update your marketing preferences if there are changes in the law regulation, or the structure of the business.

Please note that we may also send you other communications in relation to your purchase of products or in order to respond to queries that you may have raised, such communications are service communications that are not a form of marketing.


Cookies are small files that are saved to the computer’s hard drive that track, save, and store information about the user’s interaction and usage of the website. These include your IP address/ operating system / end browser type for system administration. Cookies may be used to automate certain functions and to provide the user with information on their account. The cookies we collect via our website are known as “analytical” cookies.

These allow us to track areas of the website that you have visited, this allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive-in order to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information. You can read Google’s privacy policy here for further information

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved, or collected.


Under data protection law(s), we can only use your personal data if we have a legal basis for doing so. Such as:

  • For the performance of a contract: We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners, and suppliers. Such as passing on delivery address information to our courier when necessary.
  • Legal obligation: If the law requires, we may need to collect and process your data (not including contractual obligations).
  • Legitimate interest: Pursuing our legitimate interests in a way which may be reasonably expected as part of running our business which does not impact your rights freedom or interests. Such as sending you brochures when we launch new collections or opening / events in our showroom.
  • Vital interest.
  • Consent: Collecting data when you have given us clear consent for a specific purpose. For example, in the context of direct marketing through signing up to our newsletters.


We will not retain your personal information for any longer that is necessary to fulfil the purpose for which the personal data was collected. This will be for as long as reasonably necessary.

  • To comply with minimum regulatory retention requirements.
  • To comply with the statutory retention periods for accounting records.
  • To fulfil our contractual obligations and rights in retention to the information involved.
  • To answer your queries or resolve possible problems.
  • To attend to any legal claims / complaints.

At the end of the retention period, your personal data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.

The Lamp Factory will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except for when this data is used to strengthen the security or to improve the functionality of our websites, or we are legally obligated to train this data for longer time periods.

In some cases, once we have deleted or anonymised parts of your data, we may need to retain other parts of it (for example, your email address), in order to comply with our obligations under applicable data protection laws or other legislation, or for fraud detection purposes.


You have the following rights with respect to your personal data:

  • To request a copy of your personal data that The Lamp Factory London holds about you.
  • The right to request that The Lamp Factory London corrects your personal data if inaccurate or out of data.
  • If you are a trade customer and have a registered profile with us, you may update your user profile by emailing
  • If you are a customer and receive our Newsletter, Sales Packs and Promotional material, you can update your user profile by emailing
  • The right to request that your personal data is deletes when it is no longer necessary for The Lamp Factory London to retain such data.
  • The right to withdraw any consent to processing at any time. For example, your consent to receive newsletters.
  • If you wish to withdraw your consent to newsletters, please make use of the unsubscribe link to manage your subscriptions included in the footer of the communication. Please note that you may still receive system messages and administrative communications from The Lamp Factory London, including order confirmations, system messages and notifications about your account activities.
  • The right to request a restriction on further data processing in case there is a dispute in relation to the accuracy or processing of your personal data.
  • Where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overring reason to continue to process your personal data.
  • To protect confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will require them to prove they have your permission to act.
  • Any query regarding your Privacy Rights should be sent to


We employ third party companies and individuals to facilitate our websites and business operations, enabling us to make our products and services available to you. For example, we use:

  • IT providers such as:
  • CRM systems and IT infrastructure companies.
  • Email logistics and automation providers.
  • Marketing and brand design agencies
  • Payment Service Providers
  • Delivery Service Providers

We also may disclose your personal information to any member of our group, which means our affiliated companies / subsidiaries.

We do not, share, sell rent or trade your information with any third parties without your consent, except from what is described in this Privacy Policy.

We may disclose your personal information to third parties:

  • If we sell or buy any business or assets, in which case we may need to disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our holding company or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Disclosure required by law: Under certain circumstances, The Lamp Factory may be required to disclose your personal data to defend a legal claim, to comply with a legal obligation or in response to valid requests by public authorities. However, we will do our upmost to ensure that your privacy rights continue to be protected.
  • Use of sub-contractors (processors and sub-processors): we may use sub-contractors to process personal data on our behalf, but it is our obligation to ensure they commit themselves to this Privacy Policy and applicable data protection legislation.

Transfer of data outside of the UK and EEA: Your personal data may be transferred to, and maintained on, servers located outside of the UK and EEA by our third-party service providers, where the data protection laws may differ from those within the UK and EEA.

We will ensure that any transfer of your personal data outside of the UK and European Economic Area (EEA) is done in accordance with applicable data protection laws. Under data protection laws, we may only transfer your personal data to a country or international organisation outside the UK or EEA where:

  • The UK government or European Commission (as applicable) have decided the country or international organisation ensures an adequate level of protection of personal data (known as a ‘adequacy decision’).
  • There are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects (an example of this is using standard data transfer clauses).
  • A specific exception applies under data protection laws.


This privacy policy was last updated January 2024. We keep our privacy policy under regular review to make sure that it is up to date and accurate.

The Lamp Factory London reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes.

If we make changes that significantly alter our Privacy practices, we will notify you by email or post a notice on our website prior to the change taking effect.


*All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our cite, you are responsible for keeping this password confidential. We ask you to not share this password with anyone *