By placing an order with The Lamp Factory London, you are agreeing to comply with and be bound by our terms and conditions. These terms and conditions have been created to protect your rights as a valued customer and to form the basis of an understanding between you as the customer and us as a business.

We guarantee to abide by all the conditions of the consumer protection laws including the Sale of Goods Acts and the Consumer Contracts Regulations. All the products supplied by us comply with current British of European standard requirements. We exude any liability for inaccuracies and errors. It is your responsibility to ensure any products and information meet your specific requirements.

Please ensure to check the dimensions of the product carefully. We make every effort to display the colours accurately on our website. If you are unsure about anything of have any questions, please contact our sales team before you place your order.

1. Application

1.1 The terms and conditions will apply to the purchase of the goods by the customer. The Lamp Factory is a company registered in England and Wales under number 06976553, registered at the address 8-28 Milton Avenue, Croydon, CR0 2BP, with email address; telephone number 02086830721.

2. Interpretation

In these terms and conditions:

“Client” means the person named on the Specification Sheet for whom the Company has agreed to provide the Services in accordance with these Conditions.

“Client Material” means any documents, materials, or information provided by you relating to the Services pursuant to Clause 6.1. “Company” means The Lamp Factory London (registered number 06976553).

“Conditions” means these terms and conditions.

“Contract” means the contract for the provision to you of the Services.

“Company” means The Lamp Factory London.

“Goods” means the goods you agree to buy from the Company; and “Order” means your order which has been accepted by the Company.

“Output Material” means any documents or other materials, and any data or other information provided by the Company to you relating to the Services.

“Price” means the price payable in respect of the Goods or Services.

“Specification Sheet” means the sheet to which these Conditions are appended.

“Services” means the lighting design services to be provided by the Company to you, as more particularly described in the Specification Sheet.

“Standard Charges” means the charges shown in the Specification Sheet or otherwise quoted to you in writing.

3.Creation of Contract

3.1. The agreement between you and the Company will only come into existence once the Company has accepted your instructions and you have signed the Specification Sheet attached to these Conditions. Once you have done so, there is a binding legal agreement between you and the Company. Additionally, if you have not signed the Specification Sheet, but continue to accept the Services, a binding legal agreement will be deemed to have been entered into between you and the Company.

4. Terms of Agreement

4.1. These Conditions shall apply to all Contracts and shall take precedence over and supersede any terms and conditions previously issued by the Company or issued by the Client. The Company commencing to supply the Goods and/or Services to the Client shall be conclusive evidence of the acceptance of these Conditions.

4.2. No employee or agent of the Company has the power to vary these Conditions unless such variation is recorded in writing and signed by a director on behalf of the Company. No employee or agent of the Company has any power to make any representation on the part of the Company and the Client agrees that they have not relied on any such representations.

4. Goods

4.1 The descriptions of the Goods are as set out on the Website, Catalogue, Brochures, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

4.2 In the case of Bespoke Orders, it is your responsibility to ensure that any information or specification you provide is accurate.

4.3 All Goods which appear on the website are non-stock items as they are made to order. 

4.4 We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

5. Supply of Services

5.1. The Company shall provide the services to the Client subject to these conditions, as such may be varied in the Specification Sheet.

5.2. The Services shall (subject to these Conditions) be provided: (a) in accordance with the description of the Services set out in the Specification Sheet; and (b) subject to paragraph (a), in accordance with the Client’s reasonable instructions from time to time relating to the Services.

5.3. Nothing in Clause 5.2 shall prejudice the statuary duty of the Company to provide the Services with reasonable skill and care.

5.4. Notwithstanding Clause 5.2, the Company may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements or which do not materially affect the nature or quality of the Services.

5.5. The Company shall use reasonable endeavours to provide the Services within the time set out in the Specification Sheet or, if no such time is specified, within a reasonable time. The Company shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Company’s reasonable control.

6. Charges

6.1. For the provision of the Services, the Client shall pay the Company: (a) the Standard Charges; (b) any expenses incurred on behalf of the Client which are referred to in the Specification Sheet or are otherwise agreed between the Company and the Client; and (c) any additional sums which are referred to in the Specification Sheet or are otherwise agreed in writing between the Company and the Client.

6.2. Prices charges shall be The Lamp Factory’s quoted price at the date of order. All quotations are valid for 30 days from the date of quotation. All prices quoted exclude VAT.

6.3. Value Added Tax (VAT) is payable on the Services in addition to the Standard Charges and on all other sums payable under these Conditions at the appropriate rate.

6.4. Unless otherwise expressly agreed in writing by the Company, the Client will pay strictly within 30 days of the date of the invoice in respect of any Goods ordered being submitted by the Company.

6.5 If payment or any part thereof is not made by the due date, the Company shall be entitled to charge interest on all outstanding amounts at the rate of 4% per annum above the current base rate of Barclays Bank PLC, accruing daily until the date of payment (whether before or after judgement).

7. Rights in Materials.

7.1. If any documents, materials, or information are required for the performance of the Services, the Client shall at its own expense supply the Company with such Client Material within sufficient time to enable the Company to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all Client Material. The Client shall at its own expense retain copies of all Client Material and the Company shall have no liability for any loss or damage to such Client Material, however used.

7.2. All Output Material shall be at the risk of the Client from the time of delivery to the Client.

7.3. The property and any copyright or other intellectual property rights in: (a) any Client Material shall belong to the Client; (b) any Output Material shall, unless otherwise agreed in writing between the Client and the Company, belong to the Company, but the Client shall be entitled to use the Output Material for the purposed for which the Services were provided by use of a non-exclusive licence, subject for payment in full of all sums payable under the contract.

8. Limitations on Liability.

8.1. The Company shall have no liability to the Client for any loss, damage, costs, expenses, or other claims for compensation arising from any Client Material or instructions supplied by the Client which are incomplete, incorrect, inaccurate, or misleading or from any other fault of the Client.

8.2. In any circumstance where the Company complies with the Clients design vision through the creation of drawings, the Company shall have no liability for the property and any copyright or other intellectual copyrights. The Client shall take full responsibility and liability.

8.3. The Company shall in no circumstances be liable for any consequential loss or indirect loss.

8.4. The Company shall in no circumstances have greater liability to the Client than the amount of the Price and will not be liable for any consequential or indirect loss. Nothing in these Conditions shall restrict or exclude liability for death or personal injury caused by the negligence of the Company or exclude liability of the Company under Part I of the Consumer Protection Act 1987.

9. Termination

8.1. All sums due under any Contract will become payable immediately and the Company may terminate the Contract without incurring any liability if the Client: (a) defaults under the terms of the Contract; (b) suffers any distress of execution on its property; (c) enters a compromise agreement with creditors; (d) is the subject of insolvency or bankruptcy proceedings before the courts; or (e) suffers the equivalent in any other jurisdiction.

Details of Product Warranties.

1. Duration: Our warranty covers all products for a period of twelve months from the date of purchase. This warranty reflects of confidence in the quality and durability of our products. Light bulbs are not covered by this warranty, although many of our low energy and LED bulbs are now supplied with a manufacturers’ guarantee. Additionally, this warranty does not apply to outdoor light fittings, unless they have been specifically designed to be used in harsh conditions when they are supplied with separate guarantees by the manufacturer. We have an extended warranty to on most of our light fittings to 2 years.

2. Coverage: The warranty covers any defects in materials or workmanship that may arise during normal use of the product. This includes malfunctioning components, electrical issues, or any other manufacturing-related defects.

3. Exclusions: Our warranty does not cover accidental damage, misuse, improper installation, unauthorised repairs or modifications, natural wear and tear, or any damage caused by factors beyond our control.

4. Remedies: In the event of a valid warranty claim, we will either repair the product, replace it with an equivalent or similar mode or provide a refund, at our discretion. The specific remedy will depend on the nature of the issue and the availability of replacement parts.

5. Warranty Process: To initiate a warranty claim, customers must provide proof of purchase, such as an invoice or order confirmation. They should contact an office team member who will guide them through the necessary steps and instructions.

6. Limitations: Our warranty is applicable to the original purchaser and is non-transferable. It is also subject to reasonable use and adherence to the product’s care and maintenance instructions. Any unauthorised repairs or modifications will void the warranty.

7. Customer Support: Our customer support team is available to assist with any warranty-related enquiries or issues. We can provide guidance on troubleshooting, warranty claims, and any additionally information customers may require.

Cancellations and Returns

The Consumer Contracts Regulations give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered. This applies to all our products except any items that are non-stock items, modified or any items purchased under our business-to-business trade terms. Goods cannot be returned to us after 14 calendar days from receipt.

Defective items will be replaced or reimbursed after being checked by our team.

We do not accept returns of credit of gift vouchers.

All our products are non-stock items because they are made and/or finished to order (Clause 4.3).

You will remain responsible for the goods until they are received by us in a returnable condition. We decline to accept any retuned products that have been installed or modified in any way or if the products arrived damaged or broken. You should also include any bulbs or parts that were included in your original delivery.

The cost of returning unwanted items is the customers’ sole responsibility and we would strongly urge the use of a recorded delivery service and retain your proof of posting in case of the parcel being lost or damage, needing you to make a claim from your chosen courier.

Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.

How to make a return:

1. Contact us through email or by telephone 0208 683 0721 indicating your name, order number, delivery code and the reason for your return.

2. Once we have checked your information, we will provide you with instructions on how to proceed with the resent of the product according to the method you have chosen. The resend must be forwarded to the following address:

The Lamp Factory London

8-28 Milton Avenue



3. The item must be inside its original packaging, without having been used and in the same condition it arrived in. We will proceed with the return within a maximum period of 14 days after the reception of the item by registered post, and if it complies with the requirements, we will return the charge of your purchase to the original payment method. We do not cover the cost of delivery expenses.

Please be aware, we cannot include bespoke light fittings and our antique restoration and conversion services in our standard returns and cancellation policies as these are fittings made to your individual specification. We provide our utmost effort to ensure that you are 100% satisfied with your order before your product is manufactured or adapted for you, but we regret we are unable to offer refunds or accept cancellations once the order has been placed. Please refer to our warranty section to review your options. Please contact our sales team within 48 hours of delivery if your bespoke light fitting, antique restoration, or conversion service has arrived damaged or not to your satisfaction, after this period it is deemed that goods have arrived in perfect, satisfactory condition.

Trade Customers

Business or Trade customers are exempt from the Consumer Contracts Regulations as these regulations were created to encourage confidence in consumers buying over the internet. Business to Business (B2B) Customers are therefore not covered by our normal returns and cancellations policies. Trade pricing is given on the understanding that purchases are for business purposes only and that they are not being ordered for re-sale. We do not offer credit facilities and all goods require a 50% non-refundable deposit upon any order placed, the remaining payment must be paid for in full prior to shipping. Goods cannot be returned to us where trade pricing has been applied.

We urge you to carefully inspect all your items as soon as you receive them, even if you do not intend to immediately fit the products. Any damage that has occurred in transit, must be reported via email to our sales team within 48 hours of delivery. After this 48-hour period, it is deemed that the goods have arrived in a satisfactory condition, and we regret that we cannot accept any claim for damages or shortages during this period.

Under no circumstances can we be held liable by B2B customers for any direct, indirect, or consequential costs, charges or expenses arising directly as a result of late, damages or incorrect delivery of goods. This includes, but is not limited to, electrician or any other contractor fees.

Goods remain the property of The Lamp Factory London until paid for in full. All pro forma invoices shall be an offer by The Lamp Factory London to sell the goods subject to these terms and conditions.

Payment of the non-refundable deposit amount set out in The Lamp Factory’s pro forma invoice will be treated as confirmation of your order and acceptance of our offer.

Data Protection

The Company will only use information you supply for the purposes of fulfilling your Order and for sending you information on its products and services unless you inform the Company that you do not wish to receive such information.

Law and Jurisdiction

English Law shall be the proper law of any to which these Conditions apply, and the English courts shall have jurisdiction over any disputes in relation to any such contract.